Overview

The Operations/General Manager oversees the smooth running of all cafe operations whilst leading the team by providing a shining example of inclusive and kind hospitality. The Ops Manager will be able to take the service of MOTHER to the next level whilst increasing customer satisfaction. This is the perfect role for someone with an entrepreneurial spirit who wants to be at the forefront of MOTHER’s transformation into the next iteration of being.

RESPONSIBILITIES

OPERATIONS

  • Oversee the day-to-day operations of the cafe, working closely with the Head Chef to create inclusive, efficient and successful service.
  • Work with the Head Chef on production forecast plans.
  • Ensure that all FOH processes and procedures are documented in MOTHER’s Way (cafe manual) and that it is updated and followed when necessary.
  • Work regular Front of House shifts to understand the needs of the cafe & team.
  • Maximise sales and profitability through appropriate staffing, sales and customer service.
    Liaise with landlords HereEast and maintaining a positive and productive relationship.

TEAM MANAGEMENT

  • Support the FOH Lead and Head Chef in managing team members.
  • Work with the FOH Lead and Head Chef to ensure that labour rates are attained and that the rota reflects seasonality and other demands.
  • Oversee and deliver induction and training for all team members including regular training on areas such as diversity and inclusion, sustainability and core values.
  • Design and monitor a team rewards + incentives programme.
  • Plan engaging team socials to support team cohesion and culture.
  • Communicate with the team through a regular internal newsletter.
  • Manage and issue contracts for new staff members.

CUSTOMER ENGAGEMENT

  • Ensure that every customer has a positive experience with MOTHER.
  • Development of customer engagement tools.
  • Deal with email enquiries.
  • Respond to private event and catering enquiries and leading on events.

STRATEGY AND FINANCE

  • Produce budgets and forecasts for weekly, monthly, quarterly and annual periods.
  • Monitor and report on key metrics on the dashboard including sales against budget and forecast.
  • Work with the Head Chef to monitor and manage margins.
  • Report on key cafe insights such as pricing, visual displays, customer feedback, upselling opportunities, engagement with community, site cleanliness.
  • Work with the MOTHER Board on annual strategy and vision.
  • Act as a communication channel between the team and the MOTHER Board.

SUSTAINABILITY + COMMUNITY

  • Lead on engagement with the community including charity initiatives + local partnerships.

HEALTH AND SAFETY

  • Manage health and safety processes including HACCP.
  • Responsible for landlord compliance e.g. fire checks, grease trap maintenance etc.
  • Responsible for overseeing the maintenance and repair of any equipment.

WHO WE’RE LOOKING FOR

The MOTHER Operations Manager will have:

  • Passion for and commitment to MOTHER’s vision and values including equal opportunities, intersectionality and anti-racism.
  • At least one year of experience working in a leadership role within hospitality.
  • Level 2 Food Hygiene certificate and solid understanding of health and safety in a cafe environment.
  • Excellent organisational skills, attention to detail and the ability to manage multiple projects.
  • Negotiation and resolution management skills.
  • Excellent people skills including the ability to support a team.
  • Good grasp of written and spoken English.
  • Good numeracy skills for stock checks and orders.
  • Ample technological skills to use apps and spreadsheets.
  • Right to work in the UK.

SALARY + BENEFITS

Competitive salary based on experience + share of profits + benefits package including free meals, discounts, pension, 30 days leave.

Tagged as: food and hospitality, front of house, lifestyle, management, operations

About MOTHER

MOTHER aims to bring you accessible organic plant-based food in an eco conscious environment.

MOTHER is feeding the revolution, for health, and the wealth of the planet. Less waste, more love, there is no time but the present to be aware and awake.

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